Businesses leverage from emerging technologies, bring predictability and reliability, and align technology with business priorities.
Enterprise growth creates significant challenges for internal IT departments as they need to handle a mix of legacy systems and cloud-based solutions to help their business perform better. It is important to maintain and upgrade your infrastructure without increasing overhead costs.
A scalable and agile infrastructure is critical for generating sustained business success. From enterprise cloud strategies to integrated server implementation, we can help you create a robust foundation to run your business better. Our focus is to create a better user experience using a cognitive infrastructure.
We enable enterprises to build and manage optimized and reliable IT infrastructure through our on-premise and cloud infrastructure services, by leveraging existing technology resources and emerging trends thereby helping them to stay responsive to dynamic business needs.
We are ready to plan, implement and manage changes in your IT environment to support the uninterrupted flow of your business operations, also we support on-going infrastructure administration, continuous monitoring and prompt troubleshooting.
We utilize established processes and effective technology deployment in achieving consistent service delivery matching customer expectations.
Key Processes of IT Infrastructure Management:
- Incident Management: Make sure all the incidents are closed well with in defined SLA. SRT and RCA for all major incidents.
- Availability Management: Identification of all the KPIs and availability of KPIs as per SLA.
- Documentation: Considering documentation as organizational assets, we focus towards documenting all the process and procedure for future references.
- Reporting: Periodic service reviews with client to share environmental/operational issues and threats to mitigate the risks avoid any outages.
- Problem Management: Closure of all the problem tickets and RCA.
- Change Management: All changes to agreed CIs are recorded and approved in Change Advisory Board (CAB) calls. Process for urgent changes.
- Service Improvement Plans: Attain stability first and then focus on further improvement of processes for cost effective utilization of resources
Our Portfolio of Services include:
We offer an extensive portfolio of Managed IT infrastructure services that combine flexibility, reliability and responsiveness to deliver tremendous value and efficiency to your business. Our services include:
Data Center Services
- Data Centre Transformation and Managed Services
- Data Center Consolidation and Optimization Services
- Data Center Security Services
- Workload Migration Services
- Core Infrastructure Transformation Services
- Open Compute Services
- Data Center Migration
End User Services
- Global Support Services
- Application Management Services
- Legacy Platform Transformation Services
- Desktop Virtualization Services
- Enterprise Mobility Management
- Directory Services
- Messaging and Collaboration Services
Application Support and Services
- Service Integration Services
- ITSM Services
- Command Center Services
- DevOps Services
- Mainframe Services
- Database Services
- Middleware Services
Network Optimization Services
- Campus Network Services
- Software defined Network Services
- Network Security Services
- Unified Communication and Collaboration Services
Network Management Services
Remote Infrastructure Management (RIM) Services:
We support the remote management of IT infrastructure Services for all our clients. Our Remote Infrastructure Management (RIM) solutions not only include a faster and more flexible service, but also ensure a lower risk of IT failure. We also enable a low up-front investment and reduced operational costs.
Our Approach: Our process-driven approach enables us to adroitly comprehend the applications and infrastructure of our clients, and consistently deliver results that exceed expectations.
We follow a five-stage approach that encompasses assessment, optimization, monitoring, reporting and management.
Customizable delivery model
Reliable, resilient and responsive solutions