ServiceNow

Today’s information technology service management business suite

Technology will be pivotal in helping organizations address the evolving challenges and help them drive competitive advantage.

TRUGlobal understands the critical need for platform change in the service management tools and capabilities and therefore, simplify IT operations and move away from legacy IT management systems, tools, and products. We deliver business friendly infrastructure services whereby you can accelerate your journey to digital excellence.

ServiceNow is a cloud-based workflow & automation system which automates enterprise service operations by creating a single system for all business processes within an organization. This system brings together strategy, design, transition and operation with ongoing management that can transform and modernize an enterprise.

ServiceNow applications are built on a single platform-as-a-service which offers a consistent and intuitive user experience through the entire IT Infrastructure Library (ITIL) service lifecycle and are used to support functions that include Business Process Management, Case Management, Change Management, Problem Management, Operations and Support.

We can help you get the most out of your ServiceNow platform to ensure your business maximizes revenue while minimizing downtime. Our strategists, architects, developers, and engineers have world-class skills in operations, process design, and large-scale project delivery.

TRUGlobal brings unmatched talent, experience, and global scale to help enterprises achieve innovation and business value with ServiceNow as a service. Our domain experienced team help transform IT by automating and managing IT service relationships across the global enterprise. Our expert team help you deploy ServiceNow to create a single system of record for IT and automate manual tasks, standardize processes, and consolidate legacy systems to a new platform.

TRUGlobal Services offerings include

ServiceNow consulting: We can always advise you on the best ways to tackle your challenges, be it uncertainty in mapping your needs to ServiceNow functionality, a process malfunction or difficulties in expanding ServiceNow to more areas across your enterprise. We also provide the technical skills to overcome these challenges and work both in terms of one-time consultations and ongoing improvement projects.

ServiceNow implementation (ITSM Driven): We can help at any stage of your ServiceNow project. Our ServiceNow implementation services cover platform implementation from scratch, enhancement of your existing platform functionality, integrations (e.g., with IT infrastructure management tools, email services, CRM systems) as well as migration projects (from basic-functionality ticketing tools or legacy ITSM systems).

ServiceNow customization: We deliver the technical aid in making ServiceNow meet your business requirements. We set up and adjust the platform without code changes and also do various code-based customizations, such as back-end and client logic, code-level integrations, and access configuration.

Custom ServiceNow app development: Although the existing ServiceNow functionality offering is extremely rich, you can still miss some apps or features. For example, the product you need may be included in the more expensive functionality package and buying it because of one app would be too wasteful. Or you don’t think that using one of your purchased apps is sensible because you are dissatisfied with the concept behind it. A custom ServiceNow application is always a good way out for such occasions. Our certified ServiceNow application developers will analyze your functionality requirements, design and deliver the app in a reasonable time frame.

ServiceNow testing: To ensure the quality of your ServiceNow solution, our certified team of test engineers can put your system through paces and uncover all there is to fix about it. They thoroughly check ServiceNow functionality, integrations, performance, security, usability and data quality to help you make your solution fully comply with your requirements.

ServiceNow support: To help you maintain the performance and user convenience of your solution, TRUGlobal experts can provide ServiceNow support services. This includes not only basic user support activities but also system parameters monitoring and on-the-fly troubleshooting.

ServiceNow managed services: TRUGlobal can become your ServiceNow managed services provider for you to enjoy using ServiceNow without thinking about its performance issues or surfaced defects. We will take over all the worries concerning system administration and performance, security, and ongoing improvements as well as user training and support.

ServiceNow Benefits

Our ServiceNow team will bring together process, technology, and data to drive innovative business outcomes and numerous benefits to your business.

  • Reduced IT help desk resolution and handling time
  • Optimized cost to serve through platform consolidation
  • Decreased operational and software costs
  • Quick and frequent upgrades
  • Increased employee engagement
  • Improved speed and accuracy through automation
  • Enhanced sensitive data management and security
  • Reduced process inquiries for leave of absence
  • Improved investment decisions aligned with business strategy and service cost

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