It’s important to find the optimal balance between IT Operations, Integration, and Innovation.

IT departments are challenged to strike a balance between reactive maintenance, which is not entirely avoidable, and a more proactive preventive, and predictive management and maintenance of applications. The latter improves the application landscape, resulting in the high availability of business applications, ensuring that they are pertinent to the changing business requirements and improving end-user experience.

We believe the essence of doing this is the skillful harmonization of People, Processes, and Technology to achieve improved customer satisfaction & increased value-centricity of IT.

Our Approach: the very first step in application management service is through understanding the unique intricacies of the customer’s businesses, their technology systems, their current and future business as well as IT needs. Through our dedicated application management services, we enable our customers to focus on their core business while we manage their existing applications. This also results in the reduced total cost of ownership for our customers through streamlined application management support and maintenance services. Innovative and out-of-the-box solutions are derived for each of our customers based on our decades of experience in local and remote application management.

The Application Management Services support platform owners in typical situations in the lifecycle of an (IT) service management platform, such as:

• Defined service parameters: You need a defined framework, SLAs, and KPIs to manage service delivery and performance accordingly.
• Continuous optimization: You are looking for automation options and want to make minor changes to the platform without a large project investment.
• Support on Demand: You do not intend to establish long-term support and operational structures in your organization, invest time and coordinate.
• Requirements for an operational concept: Implementation projects of ITSM platform solutions that require ad-hoc operational concepts.