Prioritize the business processes is the most critical to organizational success

Our Process Improvement consulting services leverage the best practices and industry standards including operations process improvement, Continuous Improvement (CI), Business Process Improvement (BPI), Business Process Management (BPM) and Lean and Six Sigma (DMAIC) to a broad range of industries worldwide. TRUGlobal’s Problem Solving and Decision Making as well as Project Management approaches help support and structure a process improvement project. These methodologies, combined with process mapping, functional flowcharting, a variety of analyses, and use of process metrics and controls, provide a highly effective method for improving processes in operations or business.

We have deep history in this area having authored the widely recognized text Improving Performance in the area of Process Improvement which prompted much of the development of BPI and to this day remains a foundational text.  Our consulting services engagement will organize work teams and process flows to be clearly structured with goals that are precisely defined.

How Business Process Improvement Works:

Regardless of the size of your business or in which industry it operates, there is no doubt about the fact that it stands to benefit from BPI. While we know that BPI obviously strives to improve processes and, in turn, company productivity, it needs to transform many other aspects of a business in order to do this. For example, BPI:

  • Seeks to keep the possibility for human error to a minimum,
  • Makes sure that work is completed quickly and efficiently – no shortcuts,
  • Helps to ensure that employees operate at maximum capacity and are able to complete their tasks reliably,
  • Streamlines operations by making certain that each employee knows exactly what to do and how to do it,
  • Keeps costs low by optimizing processes and introducing new ones to replace those that are outdated,
  • Introduces solutions that allow you to keep track of the performance of your employees across their various daily tasks,
  • Enhances employee accountability,
  • Sets out precisely what the goals of the business are, and
  • Encourages employees to create their own goals to support this vision.

The Process Improvement is accomplished by:

Defining the process (how it is done now)

Measuring process performance (establishing a base line)

Stabilizing the process (removing variation)

Improving the process (how it should be done)

Ensuring that process is maintained through measurement and management

By implementing integrated, efficient and flexible improvement processes, we ensure our clients are able to adjust to rapidly changing marketplace, reduce delays and enhance customer satisfaction, encourage collaboration with partners and customers and optimize utilization of resources.

Based on the level of improvement needed, our consultants then design the to-be processes. Process-specific redesign falls into three main categories:

Formalize the Process: For processes that perform at an acceptable level, it may be enough to simply formalize them through process modeling and process mapping, by documenting roles, responsibilities, major activities, and performance criteria, and then training and coaching process actors throughout the organization on the formalized process.

Improve the Process: Processes that are substandard in terms of cost, schedule, or quality may need optimization, but not wholesale process transformation. Here, our recommendations may be to eliminate waste, combine tasks, do activities in parallel, automate elements of the process, or apply industry best practices. The goal is reducing cycle time, improving quality, and optimizing costs.

Re-engineer the Process: Business processes that are beyond repair or show opportunity for breakthrough performance may require radical transformation through business process reengineering. Here, we facilitate breakthrough thinking and application of new technologies to achieve multiple times improvement in performance.

In implementing any major change initiative, it is also important to pay attention to the people side of change. Our consultants can provide the expertise needed to develop the change management program, so that all process practitioners have the awareness, desire, knowledge, and skills needed for continuous improvement. Our change management framework also ensures that each major process has a process owner and process actors with defined roles, responsibilities, and process metrics.

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