Servicenow Architect (Project Mgmt Exp.)

Key Responsibilities:

1. ServiceNow Solution Architecture & Development

• Design and implement end-to-end ServiceNow solutions across ITSM, ITOM, ITBM, and other modules.
• Develop custom applications, integrations, and workflows to optimize IT operations.
• Ensure best practices in ServiceNow configuration, scripting (JavaScript), and automation.
• Provide technical leadership and ensure alignment with business needs.

2. Project & Stakeholder Management

• Oversee the full project lifecycle, from requirement gathering to deployment.
• Work closely with IT, business teams, and vendors to drive successful ServiceNow implementations.
• Define and manage project scope, budget, timelines, and deliverables.
• Identify risks, track milestones, and ensure timely execution of projects.

3. ServiceNow Platform Optimization & Governance

• Establish governance frameworks for ServiceNow usage, data integrity, and compliance.
• Continuously optimize performance, automation, and user experience within ServiceNow.
• Drive process improvements, AI-powered automation, and predictive analytics using ServiceNow capabilities.

4. Integration & Security Compliance

• Ensure seamless integration of ServiceNow with third-party systems (SAP, Jira, AWS, Azure, etc.).
• Implement security best practices, access controls, and compliance frameworks (ISO, ITIL, NIST).
• Monitor system health and drive proactive incident prevention strategies.

5. Team Leadership & Training

• Lead and mentor ServiceNow developers and administrators.
• Provide training and knowledge-sharing sessions for internal teams.
• Foster a culture of innovation and best practices within the ServiceNow environment.

Required Skills & Qualifications:

Technical Skills:

• Strong expertise in ServiceNow architecture, configuration, and development.
• Experience with ITSM, ITOM, ITBM, SecOps, and HRSD modules.
• Proficiency in JavaScript, REST/SOAP APIs, and integration methodologies.
• Hands-on experience with ServiceNow Flow Designer, Orchestration, and Automation.
• Knowledge of ServiceNow Performance Analytics, Reporting, and Dashboarding.
• Familiarity with cloud platforms (AWS, Azure) and DevOps toolchains.

Project Management Skills:

• Proven experience managing ServiceNow implementation projects.
• Strong understanding of Agile, Scrum, and ITIL frameworks.
• Ability to handle multiple stakeholders and manage project risks effectively.
• Excellent skills in budgeting, scheduling, and resource planning.

Soft Skills:

• Strong leadership and decision-making skills.
• Excellent problem-solving and analytical abilities.
• Effective communication and stakeholder management.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS).
• PMP, PRINCE2, or ITIL certification for project management expertise.
• Experience in multi-instance ServiceNow deployments for large enterprises.