Chief Revenue Officer (CRO) / VP Sales

Key Responsibilities:

Strategic Revenue Leadership

• Own end-to-end revenue strategy across geographies, service lines, and industry verticals.
• Define and drive growth roadmaps aligned with business objectives.
• Ensure revenue diversification across existing accounts, new client acquisition, and partnerships.

Customer-Centric Growth

• Build and strengthen CXO-level relationships to position the company as a trusted partner.
• Champion consultative and value-based selling.
• Drive Customer Success & CSAT initiatives for revenue retention and expansion.

Sales & Revenue Operations

• Establish a data-driven sales model: forecasting, pipeline visibility, win/loss analysis, and deal governance.
• Implement scalable sales processes, KPIs, and metrics for predictability.
• Optimize account planning and cross-selling across offerings.

Partnerships & Ecosystem Development

• Build alliances with technology partners.
• Co-create go-to-market strategies with ecosystem partners.
• Generate joint revenue opportunities through partnerships.

Cross-Functional Collaboration

• Align with Delivery, Marketing, Finance, and Presales for seamless execution.
• Partner with HR/Talent teams to ensure a skilled, high-performing sales force.
• Work with COO/Delivery to ensure commitments are met.

Leadership & Global Exposure

• Lead and mentor global sales, account management, and customer success teams.
• Build scalable structures to support multi-country and multi-industry growth.
• Represent the company in industry forums, analyst briefings, and client summits.

P&L & Board-Level Accountability

• Own revenue targets, margins, and profitability.
• Report directly to the CEO and provide strategic insights to the board.

Key Skills & Experience:

• Experience: 20+ years in IT Services / Technology Services with global sales, revenue management, and customer success leadership.
• Leadership: Proven experience leading multi-country sales, account management, and customer success teams.
• Industry Knowledge: Deep understanding of Cloud, Infra, AI/Analytics, ERP, CRM, Security, and Digital services.
• Strategic & Analytical Skills: Ability to define revenue strategy, GTM plans, forecast revenue, and drive data-driven sales operations.
• Client & Partner Engagement: Strong CXO-level relationship management; experience managing strategic partnerships and alliances.
• Business Acumen: P&L ownership, margin optimization, and experience with board-level reporting.
• Communication & Influence: Executive presence, negotiation skills, and ability to influence cross-functional leadership.