TRUGlobal – Chief Delivery Officer / EVP Global Delivery

Key Responsibilities:

Delivery Leadership & Governance

• Drive execution of large, complex client engagements across Infra, AI, Cloud, CRM and ERP.
• Establish robust governance frameworks with clear KPIs, SLAs and escalation protocols. 
• Ensure predictable, profitable, and high-quality delivery across geographies. 

Leadership Hiring & Management 

• Build and manage a strong leadership including Delivery Heads, Solution Architects and Program Leaders. 
• Mentor and develop delivery leadership for succession planning and scalability. 
• Drive accountability, execution rigor and customer focus within the delivery organization. 

Presales & Solutioning

• Partner with Sales & Account Management in deal qualification, solution design and proposal making. 
• Lead solution architects in crafting winning responses for RFPs/RFIs. 
• Ensure delivery feasibility and profitability are well-integrated into the sales cycle. 

Partnerships & Ecosystem Development

• Build alliances with technology partners, ISVs, hyperscalers and consulting firms.
• Co-create go-to-market strategies with ecosystem partners.
• Generate joint revenue opportunities through partnerships.

Business Leadership 

• Provide strategic direction across Infra, AI & Analytics, CRM, ERP and Cloud Transformation.
• Drive revenue growth and profitability by aligning delivery outcomes with business goals. 
• Strengthen alliances with technology partners (Salesforce, SAP, OEMs) to enhance delivery capability. 

Customer Engagement & Relationship Management 

• Build trusted relationships with CXO and VP-level stakeholders in client organizations. 
• Act as a strategic advisor and consultative partner to customers for technology and transformation initiatives. 
• Drive account expansion opportunities by aligning customer needs with delivery capabilities. 

Operational & Financial Accountability 

• Own Delivery P&L, ensuring margins are met or exceeded. 
• Optimize workforce planning, utilization and resource deployment. 
• Drive efficiency through automation, AI-driven delivery and global delivery models. 

Key Skills & Competencies 

• Proven ability to hire, lead and mentor senior delivery leaders and solution architects. 
• Strong presales expertise with hands-on experience in RFP responses, solutioning and client presentations. 
• Strong CXO/VP-level relationship management with a consultative and outcome-driven approach. 
• Experience in delivery P&L ownership for portfolios > $100M. 
• Ability to balance execution rigor with strategic business growth. 

Qualifications & Experience 

• Bachelor’s degree in engineering / technology; MBA preferred. 
• 20+ years in IT Services with at least 8–10 years in global delivery leadership roles. 
• Demonstrated expertise in multi-service line delivery (Infra, AI/Analytics, ERP/CRM, Cloud Transformation). 
• Strong presales and client engagement experience with proven deal-win track record. 
• Experience managing large global delivery teams (1000-3000 employees)