ServiceNow Architect (ITOM)

Responsibilities:

• Design, develop, and implement custom ServiceNow applications and workflows to automate key IT processes, including incident management, change management, service request fulfilment, and asset management.
• Collaborate with business stakeholders and subject matter experts to understand their requirements and translate them into technically feasible solutions on the ServiceNow platform.
• Integrate ServiceNow with existing ITOM tools such as BMC Remedy, CA Technologies, and Service Manager to streamline data flow and eliminate manual work.
• Utilize ServiceNow Gen AI Controller, PI & PA to implement AI-powered features like incident analysis, prediction, and proactive remediation.
• Develop and maintain clean, efficient, and well-documented code following ServiceNow best practices.
• Conduct thorough testing and quality assurance to ensure the functionality and performance of developed solutions.
• Troubleshoot and resolve technical issues related to ServiceNow applications and integrations.
• Stay up to date with the latest ServiceNow advancements and best practices, actively participating in continuous learning and development.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent experience.
• Minimum 3 years of experience as a ServiceNow Developer.
• Strong understanding of ServiceNow core platform concepts, workflows, and development tools.
• Proficiency in JavaScript, JQuery, and HTML.
• Familiarity with Python and its application in scripting or automation.
• Working knowledge of ITOM tools and concepts.
• Understanding of Machine Learning principles and their potential applications in ITSM.
• Experience with ServiceNow Gen AI Controller, PI & PA is a strong plus.
• Excellent communication, collaboration, and problem-solving skills.
• Ability to work independently and manage multiple projects simultaneously.
• Strong attention to detail and commitment to high-quality work.