Company

Elevated Materials LLC
Industry

Advanced Battery Materials
Headquarters

Santa Clara, CA, USA
Geography

USA + Germany

CLIENT PROFILE

A Company Built on Precision, Running on Fragile IT

Elevated Materials LLC is an advanced battery materials company headquartered in Santa Clara, California, with presence extending into Germany. The company specialises in ultra-thin lithium films engineered to push performance boundaries across energy density, cycle life, and charging rates. Its materials feed into next-generation battery applications spanning automotive, aviation, consumer electronics, and large-scale energy storage.

The work demands exacting standards, with manufacturing, engineering, and business operations running in parallel across sites and time zones, where IT reliability directly underpins production continuity.

BUSINESS CHALLENGES

Five Problems That Look Like One

The operational challenges were real and compounding. On one side, the infrastructure lacked centralised visibility. On the other, the business was growing fast, adding users, sites, applications, and assets that an already stretched IT model could not absorb cleanly.

  • Operational Visibility: There was no centralised view of infrastructure health, service availability, or recurring incidents. IT teams were working blind, discovering problems after end users had already flagged them.
  • Proactive Monitoring and Alerting: The environment had no systematic mechanism for early detection, alert review, or escalation, leaving unplanned downtime risk to accumulate without visibility.
  • Incident Ownership and SLA Governance: Incident management lacked structure. There was no defined escalation path, no SLA framework, and no accountability layer to track resolution quality or repeat failures.
  • Security Operations and Compliance Readiness: Backup readiness, access hygiene, audit log visibility, and compliance tracking were not consistently managed across the environment, leaving the organisation exposed across multiple control areas.
  • Scalability of the Support Model: The existing IT setup was not built to scale. As the business grew, the gaps would only widen without a foundation built for expansion.

The business expectation was clear: IT stability that could keep pace with manufacturing continuity, executive-level visibility through structured reporting and SLA dashboards, a support model scalable enough to grow with the organisation, and a shift from reactive troubleshooting to proactive monitoring and preventive maintenance across infrastructure, endpoints, network, backup, compliance, and security.

Technologies & Methodologies Deployed:

  • AWS Cloud Platform
  • CloudUnifAI / TRUReady Suite
  • 6R Workload Migration Framework
  • FinOps Showback & Savings Plans
  • CIS Benchmarks & Zero Trust Security
  • AI-powered Analytics

TRUGLOBAL SOLUTION

Building the Foundation, Not Just Fixing the Ticket

TRUGlobal implemented a structured Managed IT Services operating model aligned to ITIL-based service delivery, SLA governance, proactive infrastructure monitoring, and continuous service improvement. The solution combined operational support with monitoring, escalation, documentation, reporting, and governance discipline across six delivery pillars.

Core Technologies: SolarWinds  |  Cisco Meraki  |  CloudUnifAI  |  ITIL-based ITSM  |  SLA Governance Framework

OPERATE End-to-end incident management, request fulfillment, endpoint support,
systems administration, network support, and structured L1/L2/L3
escalation with defined ownership at every level. 		MONITOR Cisco Meraki and SolarWinds-powered network monitoring with centralized
alert review, device onboarding, health checks, availability tracking,
and backup and compliance visibility across all sites.
GOVERN SLA-driven operations with ITIL process alignment, governance reporting
cadences, RCA tracking, and a continuous service improvement backlog
that turned recurring failures into permanent fixes. 		SECURE Security operations support covering access hygiene, patch and backup
readiness, audit log visibility, vulnerability coordination, and
compliance readiness monitoring.
STANDARDIZE Runbooks, SOPs, ticket categorization standards, escalation matrices,
knowledge articles, and asset documentation built to be operationally
repeatable and transferable across the team. 		IMPROVE Ongoing noise reduction, recurring incident analysis, automation
opportunity identification, preventive maintenance scheduling, and
executive dashboards powered by TRUGlobal’s CloudUniFAI platform.

The design was deliberate. Each pillar addressed a specific operational weakness, and together they moved Elevated Materials from a reactive, ungoverned IT posture to a proactive, SLA-driven, continuously improving service model.

Outcome Area Business Value Delivered Measured Result
Infrastructure Visibility Centralized monitoring coverage across all infrastructure assets,
eliminating the blind spots that had previously masked recurring failures. 		98% Monitoring Coverage
Incident Response Defined escalation flows and SLA governance transformed incident
handling from ad hoc to accountable, dramatically compressing
resolution timelines. 		72% Reduction in Response Time
Service Reliability Proactive monitoring, health checks, and recurring-issue analysis
eliminated a significant share of the incidents that had consumed IT bandwidth. 		83% Reduction in Recurring Incidents
Security and Compliance Systematic access hygiene reviews, patch readiness tracking,
backup compliance monitoring, and audit log visibility established
a consistent security operations baseline across the environment. 		Active security coverage across all endpoints and network assets
Governance and Reporting Weekly service reviews with SLA dashboards, RCA tracking,
and improvement action visibility gave IT leadership a reliable pulse on operations. 		100% SLA Review Compliance
Cost Efficiency Transitioning from a reactive in-house model to a governed managed
services engagement reduced IT operating overhead and eliminated
the recurring cost of unresolved incidents. 		30 to 45% Reduction in IT Operating Costs
Scalability and User Experience A scalable support foundation capable of absorbing additional users,
sites, and infrastructure assets, with end-user confidence reflected
in satisfaction ratings. 		CSAT 100% | SLA Uptime 99%

Reactive IT is a business risk. Governed, proactive operations are a competitive advantage.
That is where TRUGlobal stepped in.

CUSTOMER TESTIMONIAL

In Their Own Words

Jeremy Donavich

“I appreciate the detailed overview and am pleased to see the successful completion of the key
deployment components, along with the proactive efforts around knowledge transfer and
documentation. It is great to see the rollout progressing in line with the planned schedule,
with the engineering team already prepared for operational support. The structured approach
around governance review and prioritisation through ITSM will be important as we move forward.
The collaboration and contributions from the TRUGlobal team throughout this deployment have been
outstanding.”

Jeremy Donavich
Director IT | Elevated Materials LLC

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