Application Management Services (AMS)

Monitoring, Troubleshooting, Enhancement & Optimization

It’s important to find the optimal balance between IT operations, integration, and innovation.

IT departments are challenged to strike a balance between reactive maintenance, which is not entirely avoidable, and a more proactive preventive, and predictive management and maintenance of applications. The latter improves the application landscape, resulting in high availability of business applications, ensuring that they are pertinent to the changing business requirements and improving end-user experience.

We believe, the essence of doing this is the skillful harmonization of People, Process, and Technology to achieve improved customer satisfaction & increased value centricity of IT.

Our Approach: the very first step in application management service is through understanding the unique intricacies of the customer’s businesses, their technology systems, their current and future business as well as IT needs. Through our dedicated application management services, we enable our customers to focus on their core business while we manage their existing applications. This also results in reduced total cost of ownership for our customers through streamlined application management support and maintenance services. Innovative and out-of-the-box solutions are derived for each of our customers based on our decades of experience in local and remote applications management.

The Application Management Services support platform owners in typical situations in the lifecycle of an (IT) service management platform, such as:

  • Defined service parameters: You need a defined framework, SLAs and KPIs to manage service delivery and performance accordingly.
  • Continuous optimization: You are looking for automation options and want to make minor changes to the platform without a large project investment.
  • Support on Demand: You do not intend to establish long-term support and operational structures in your own organization, invest time and coordinate.
  • Requirements for an operational concept: Implementation projects of ITSM platform solutions that require ad-hoc operational concepts.

We have been helping customers in the following enterprise apps:

Managed Multi-Cloud Services

SAP: SAP Basis, SAP HANA, SAP ECC

Oracle: Oracle E-Business Suite, Oracle ERP Cloud, Hyperion, JD Edwards, PeopleSoft, OBIEE, OACS

Microsoft: Microsoft Exchange, SharePoint, Office365, Dynamics 365

Managed IT Services: Customer Portal, Mobile Device Management, Virtual Desktop Infrastructure

Business Processes: IT Service Management (ITSM), Helpdesk Services, Managed Network, IT Operations, and Cloud Transformation Services

Custom Enterprise applications (written on Java, PHP, .NET, Python, C++, etc.).

Customized third-party applications (including Salesforce, ServiceNow, etc.).

Our AMS offerings include:

Application Management and Maintenance

  • Application monitoring and performance management
  • Application troubleshooting
  • Application enhancements
  • Application optimization
  • Change management

Infrastructure Management

Service Value Added Services

Cloud Management Programs

Service Operation Center

Why Partner with us?

Time and Money Saved: Save time, money and resources by outsourcing processes from installation and management to production and beyond.

Service-Level Guarantees: Ensure the performance and continuous availability of your applications with guaranteed service levels.

Flexible Delivery Models: We customize our service delivery models which suites the customer operations.

Robust IT Service Portfolio: Easily integrate your application services with other cloud and IT transformation solutions.

Improved Business Agility: Accelerate the time from project initiation to production, while achieving critical benchmarks.

Best-in-Class Security: Mitigate risk through our compliance-driven approach and best-in-class security standards.

TRUGlobal takes end-to-end responsibility for the delivery of all the requested services based on agreed SLAs with customers. There is a committed scope for a fixed duration (Over a period of 2-5 years) with year-on-year cost reduction, productivity gain and value add elements beyond cost savings being factored into the model.

Our AMS delivery model is highly flexible and agile to accommodate the customer’s business model and are providing in operating models like: 24×7 / 16×5 / 8×5 and others.

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