Position title
Delivery / Practice Head F&A

Key accountabilities and responsibilities include:

  • Delivery management
  • Client satisfaction
  • Client relationship (at a Delivery level)
  • Financial performance (Contribution Margin)
  • Transformation & Industrialized Innovation
  • Supporting Growth
  • Contract Compliance
  • Acts as a single point of contact for the client organization in troubleshooting and resolving all issues arising from
    delivery-related account activities
  • Understands what it takes to manage a business and uses the insights to gain better understanding of a client's
    need and to position the right Client offerings in conjunction with the Practice to bring value to the client
  • Ensure implementation of best practices in the areas of People, Process, Technology and Controls in conjunction
    with the Practice Teams (Process and Technology)
  • Working closely with the Practice teams to deliver all Transformation & Innovation projects as agreed
  • Working closely with the Practice & Practice Delivery team to arrive at new opportunities for better efficiency to the
    client using client ESOAR methodology underpinned by - 5 Senses of Intelligent Automation- .
  • Working closely with the Practice and Practice delivery teams to implement relevant Technology platforms as well
    drive RPA Adoption across the processes
  • Manages contractual re-negotiations to protect business interests while at the same time maintaining customer
    satisfaction (E2 and above)
  • Manage the talent pipeline within the team in conjunction with the Practice to ensure organization resilience on a
    short, medium, and long- term basis
  • Support Account Development

Essential Skills and Experience -

  • 14 - 16 yrs of proven experience in BPO in a global complex environment
  • Should have led large client delivery/portfolio delivery in the F&A space - 100-200 FTEs (E1)
  • Subject matter expert in the F&A domain - Record to Report (R2R) Procure to Pay (P2P) and Order to Cash
  • Transformation mindset
  • Leadership skills in a multicultural environment managing Global/Regional Delivery
  • Proven experience in a global complex BPO environment
  • Ability to influence at senior business stakeholders at the client end.
  • Strong relationship building, communication, and influencing skills
  • Ability to bring innovation to challenges and to overcome problems and obstacles as they arise as well as
    take action and produce desired outcomes with limited direction
  • Strong commercial awareness and project management ability
    Experience in change management


  • Exceeding revenue and margin goals
  • Customer satisfaction with service provided
  • Develop Leadership team including effective Talent Management processes

Mail your detailed resume to swetha.r@truglobal.com

Employment Type
Job Location
Date posted
May 11, 2022
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Position: Delivery / Practice Head F&A

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