{"id":1173,"date":"2023-01-13T18:37:59","date_gmt":"2023-01-13T13:07:59","guid":{"rendered":"http:\/\/www.truglobal.com\/blogs\/?page_id=1173"},"modified":"2023-09-26T14:56:05","modified_gmt":"2023-09-26T09:26:05","slug":"communication-equipment","status":"publish","type":"page","link":"https:\/\/www.truglobal.com\/blogs\/case-studies\/communication-equipment\/","title":{"rendered":"Case Study: Communication Equipment"},"content":{"rendered":"\n  <div class=\"banner has-hover\" id=\"banner-1356085078\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <div class=\"bg fill bg-fill \"><\/div>\n                        <div class=\"overlay\"><\/div>            \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-1351427617\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\t<div id=\"text-1579209099\" class=\"text\">\n\t\t\n<h3><strong>Communication Equipment<\/strong><\/h3>\n<p><span style=\"font-size: 120%;\">Industry: Communication Equipment, Revenue: $350M, <br \/>Location: California, USA<\/span><\/p>\n\t\t\n<style>\n#text-1579209099 {\n  font-size: 1rem;\n}\n<\/style>\n\t<\/div>\n\t\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-1351427617 {\n  width: 90%;\n}\n#text-box-1351427617 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-1351427617 {\n    width: 65%;\n  }\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1356085078 {\n  padding-top: 125%;\n}\n#banner-1356085078 .bg.bg-loaded {\n  background-image: url(https:\/\/www.truglobal.com\/blogs\/wp-content\/uploads\/2023\/01\/comminations-img-870x570-1.jpg);\n}\n#banner-1356085078 .overlay {\n  background-color: rgba(0, 0, 0, 0.587);\n}\n#banner-1356085078 .bg {\n  background-position: 0% 0%;\n}\n#banner-1356085078 .ux-shape-divider--top svg {\n  height: 150px;\n  --divider-top-width: 100%;\n}\n#banner-1356085078 .ux-shape-divider--bottom svg {\n  height: 150px;\n  --divider-width: 100%;\n}\n@media (min-width:550px) {\n  #banner-1356085078 {\n    padding-top: 32%;\n  }\n}\n<\/style>\n  <\/div>\n\n\n\t<section class=\"section\" id=\"section_2079203408\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-center\"  id=\"row-1336340645\">\n\n\t<div id=\"col-1128424524\" class=\"col medium-12 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h4><strong>The Company \/ Industry<\/strong><\/h4>\n<ul>\n<li>Industry: Communication Equipment<\/li>\n<li>Revenue:$350M<\/li>\n<li>Location: California, USA<\/li>\n<\/ul>\n<h4><strong>The Business Problem<\/strong><\/h4>\n<ul>\n<li>Move the On-premise CRM systems to a cloud base CRM service.<br \/>Provide mobile support<\/li>\n<li>Increase customer satisfaction with robust user interfaces and collaboration.<\/li>\n<li>Comprehensive self-service with the knowledge base.<\/li>\n<li>Decommission Oracle iSupport and homegrown \u201cservice request\u201d user interfaces.<\/li>\n<\/ul>\n<h4><strong>TRUGlobal Solution And Why<\/strong><\/h4>\n<ul>\n<li>Implement the Salesforce service cloud where the requests can be self-served and can be managed by Calix support agents.<\/li>\n<li>Implement Chatter for collaboration.<\/li>\n<li>Implement Surveys to track customer satisfaction.<\/li>\n<li>Provide custom web services from a replicated Oracle EBS environment to feed Salesforce for Customer 360 \u030a information.<\/li>\n<li>Interface the RMA-related requests to Oracle EBS for further processing and loop back with the status update.<\/li>\n<li>Interface account and contact data with the Calix customer portal.<\/li>\n<\/ul>\n<h4><strong>Technical Stack<\/strong><\/h4>\n<ul>\n<li>Salesforce service cloud<\/li>\n<li>Informatica ETL<\/li>\n<li>Oracle EBS<\/li>\n<li>Calix Customer Portal<\/li>\n<li>Operational Data store fed by Shareplex<\/li>\n<\/ul>\n<h4><strong>Implementation<\/strong><\/h4>\n<ul>\n<li>TRUGlobal led this project with Onsite and offshore consultants<\/li>\n<li>5 Months (requirements to go live)<\/li>\n<\/ul>\n<h4><strong>How Customer Business Transformed<\/strong><\/h4>\n<ul>\n<li>Improved customer satisfaction<\/li>\n<li>Improved operational efficiency<\/li>\n<li>Sales and Service CRM connected<\/li>\n<li>Reduced Calix IT Burden to support homegrown legacy systems<\/li>\n<li>Faster Agile deployments of new features.<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_2079203408 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n#section_2079203408 .ux-shape-divider--top svg {\n  height: 150px;\n  --divider-top-width: 100%;\n}\n#section_2079203408 .ux-shape-divider--bottom svg {\n  height: 150px;\n  --divider-width: 100%;\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section dark\" id=\"section_1284956309\">\n\t\t<div class=\"bg section-bg fill bg-fill  \" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\t<div id=\"gap-1806700933\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1806700933 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-1122464129\">\n\n\t<div id=\"col-842886127\" class=\"col medium-9 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner text-left dark\"  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Let us know your areas of interest so that we can serve you better.<\/span><\/p>\n\t\t\n<style>\n#text-2248849555 {\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n<a rel=\"noopener noreferrer\" href=\"https:\/\/www.truglobal.com\/blogs\/contact-us\/\" target=\"_blank\" class=\"button white is-outline\"  >\n    <span>GET IN TOUCH<\/span>\n  <\/a>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1284956309 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n#section_1284956309 .section-bg.bg-loaded {\n  background-image: url(https:\/\/www.truglobal.com\/blogs\/wp-content\/uploads\/2022\/12\/bg-color.jpg);\n}\n#section_1284956309 .ux-shape-divider--top svg {\n  height: 150px;\n  --divider-top-width: 100%;\n}\n#section_1284956309 .ux-shape-divider--bottom svg {\n  height: 150px;\n  --divider-width: 100%;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":1135,"parent":1132,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"content-type":"","footnotes":""},"class_list":["post-1173","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - 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