{"id":9014,"date":"2025-09-27T20:53:47","date_gmt":"2025-09-27T15:23:47","guid":{"rendered":"https:\/\/www.truglobal.com\/blogs\/?post_type=awsm_job_openings&p=9014"},"modified":"2025-10-01T13:14:01","modified_gmt":"2025-10-01T07:44:01","slug":"sr-manager-director-sales-customer-success","status":"publish","type":"awsm_job_openings","link":"https:\/\/www.truglobal.com\/blogs\/jobs\/sr-manager-director-sales-customer-success\/","title":{"rendered":"Sr Account Manager\/ Director Sales & Customer Success"},"content":{"rendered":"

Responsibility Area:<\/span><\/span><\/strong><\/h4>\n
    \n
  • Account Management:<\/strong> Manage and grow existing enterprise accounts by building trusted client relationships and ensuring business expansion.<\/li>\n
  • IT Services Expertise:<\/strong> Leverage deep knowledge across Cloud, Infra, AI\/Analytics, ERP, CRM, Security, and Digital Services<\/strong> to identify and create opportunities.<\/li>\n
  • Account Growth:<\/strong> Drive revenue growth by upselling and cross-selling within existing accounts.<\/li>\n
  • Client Engagement:<\/strong> Act as the single point of contact for client stakeholders, ensuring high CSAT, retention, and long-term partnerships.<\/strong><\/li>\n
  • Go-to-Market (Preferred):<\/strong> Contribute to GTM strategies to tap into USA market opportunities,<\/strong> working with presales and delivery teams.<\/li>\n
  • Collaboration:<\/strong> Partner with Delivery, Solution Architects, and Practice Leaders<\/strong> to align client needs with organizational capabilities.<\/li>\n
  • Reporting & Forecasting:<\/strong> Maintain accurate sales pipelines, revenue forecasts, and account health reports.<\/li>\n<\/ul>\n

    Required Skills & Experience:<\/strong><\/h4>\n
      \n
    • Overall Experience:<\/strong> Minimum 8+ years in Sales\/Account Management within IT Services.<\/li>\n
    • Background:<\/strong> Strong record in enterprise account handling and IT services solution selling.<\/li>\n
    • Industry Knowledge:<\/strong> Proven expertise in Cloud, Infra, AI\/Analytics, ERP, CRM, Security, and Digital transformation services.<\/li>\n
    • Client Growth Focus:<\/strong> Demonstrated ability to achieve account growth targets.<\/li>\n
    • Communication:<\/strong> Strong executive presence with excellent relationship-building and negotiation skills.<\/li>\n<\/ul>\n

      Preferred Experience (Good to Have)\u00a0<\/strong><\/h4>\n
        \n
      • Go-to-Market Exposure:<\/strong> Experience in GTM strategy and creating opportunities in the USA business market.<\/li>\n
      • Past Roles:<\/strong> Prior experience as Solution Architect, Delivery Manager\/Director, or Service Delivery Manager (SDM) before moving into Sales.<\/li>\n
      • Sales Approach:<\/strong> Experience with consultative selling and solution-based approaches.<\/li>\n<\/ul>\n

        Relevant Titles (Past\/Current):<\/strong><\/h4>\n
          \n
        • Required:<\/strong> Business Development Manager (BDM), Sales Director, VP Sales<\/li>\n
        • Good to Have:<\/strong> Solution Architect, Delivery Manager\/Director, Service Delivery Manager (SDM) transitioned into Sales<\/li>\n<\/ul>\n
          <\/div>\n
          <\/div>\n","protected":false},"excerpt":{"rendered":"

          Responsibility Area: Account Management: Manage and grow existing enterprise accounts by building trusted client relationships and ensuring business expansion. IT Services Expertise: Leverage deep knowledge across Cloud, Infra, AI\/Analytics, ERP, CRM, Security, and Digital Services to identify and create opportunities. Account Growth: Drive revenue growth by upselling and cross-selling within existing accounts. Client Engagement: Act […]\n","protected":false},"author":1,"template":"","meta":{"content-type":""},"class_list":["post-9014","awsm_job_openings","type-awsm_job_openings","status-publish","hentry","job-category-head","job-type-full-time","required-experience-8-years","job-location-bangalore"],"yoast_head":"\nSr Account Manager\/ Director Sales & Customer Success - TRUGlobal Inc<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sr Account Manager\/ Director Sales & Customer Success - TRUGlobal Inc\" \/>\n<meta property=\"og:description\" content=\"Responsibility Area: Account Management: Manage and grow existing enterprise accounts by building trusted client relationships and ensuring business expansion. 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